COVID19

Dear Customers,

With the current Coronavirus, COVID19 pandemic situation, we have implemented some new guidelines and some changes within the agency. Please check back here for the most recent changes. We will keep this updated as we get more information.

 

  • Hours of Operations will remain unchanged.
    • M-F 10am – 6pm est
  • Phone number for customer service will remain unchanged. You will be able to reach the entire team with this number.
  • If you are unable to make payment for an insurance policy, please call the insurance carrier directly and explain your situation and ask for an alternative payment solution.
  • Payments, we prefer that you use our online portal to pay or pay the insurance carrier directly online.
    • We are having a delay in receiving our mail due to our entire staff working from home. We are forwarding mail to be received but it will still be delayed.
    • If you do not know how to pay online, please give us a call and we will help you make the payment over the phone.
    • If you want to pay online and do not know where to go, please visit our payment site and locate your insurance carrier and click on the one time payment link.
  • Mailing, please do your best to email or fax us. We will have a delay processing our paper mail.
  • New Customers or Quotes, please allow us additional processing time to get your proposal together.
    • We are working normal hours however, some companies that we work with may not and may delay the entire process.
  • Response time, we may  be delayed in responding due to the volume of calls and inquires we are getting regarding coverage for COVID19.
    • Please send us an email instead so that we may efficiently respond to all inquiries. 
    • Phone calls are still OK, but we may not be able to pick up right away.

 

COVID19 Relief Programs (This is only an index of what we have found and to relay the message to you, any inquires, please direct them to the agency relief administrators)